Eccotemp Knowledge Base/Eccotemp Product Announcements

Freeze Warning!!!!

Support Specialist
posted this on June 26, 2012 12:03 PM

Eccotemp Warranty Information
Listed below is our warranty information as it pertains to our models as it applies to freezing.  Eccotemp makes no other claims, expressed or implied herein. 

LIMITED WARRANTY

Outdoor model numbers 40H-NG, 40H-LP, 40HI-LP, and indoor model numbers 40HI-NG, 40HI-LP have an antifreeze protection circuit installed on the units.  This circuit will protect the units down to -30 degrees F from freezing.  Note:THIS DOES NOT COVER FREEZING FROM FROZEN WATER IN THE PIPES.  FROZEN WATER IN THE INCOMING OR OUTGOING WATER LINES MAY CAUSE A RUPTURE IN THE HEAT EXCHANGER AND PIPES.  ECCOTEMP SYSTEMS, LLC ALSO RECOMMENDS THE APPROVED VENT KITS FOR 40HI-NG, 40HI-LP INDOOR MODELS.  USING A VENT KIT WITHOUT A BACKFLOW PREVENTER MAY CAUSE DAMAGE.

In order to prevent this, you must take the following steps:

  • Ensure that the unit is plugged in and there is electricity being supplied at that outlet

  • YOU MUST ENSURE THAT THE PIPES ARE INSULATED WITH HEAT TAPE or YOU MUST KEEP THE WATER ON AT A TRICKLE TO ENSURE NO FREEZING INCURS

  • Your vent kit must have a back-flow preventer to ensure cold air does not backflow through to the heat exchanger and risk freeze damage.

ECCOTEMP SYSTEMS, LLC WARRANTY WILL NOT COVER RUPTURES IN ITS SYSTEMS DUE TO FROZEN WATER IN THE PIPES. It is the homeowner and/or installers responsibility to ensure that the incoming and outgoing water lines are properly insulated and protected against freeze. 

Outdoor model numbers L5, L10 DO NOT have an antifreeze circuit installed.  If the temperatures get at or below freezing, you must drain the unit by unscrewing the drain stem located at the bottom right of the unit AS WELL ASunhook the outgoing water line to ensure proper drainage from the heat exchanger. 

Please click here for more information on our warranty policy.

You can also find out more information on protecting your water pipes during the winter months by visiting this website.